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Disney Lorcana TCG Ursula's Return Launch Details:
In partnership with EQL, Disney Lorcana TCG: Ursula's Return will be made available for purchase from Ravensburger on May 31st. @EQLofficial specializes in fair purchasing experiences that’ll make buying Disney Lorcana TCG products seamless for you.
How to Enter:
Step 1: Follow the links to the EQL entry form.
Step 2: Log in to your EQL account. If you do not have an EQL account, you will need to create one.
Step 3: Provide shipping and payment details.
Step 4: Verify your entry.
Step 5: Hit the “submit” button. Congrats! Your entry is now registered in the launch.
EQL Partner FAQs
Who is EQL and why has Ravensburger partnered with them for this release?
EQL is a third-party commerce platform that helps manage the launch of products in high demand. Ravensburger has now partnered with EQL to help manage new launches of limited-edition, high-heat X products. EQL helps us stop the bots and deliver a fair launch, getting products into the hands of more fans.
Partnering with EQL means that:
Every entry goes through a multi-step security verification process that confirms you are a human, ensuring products get into the hands of fans who participate fairly.
One entry per person because entries are deduplicated against unique identification tags.
Once you have a verified EQL account, entering becomes a breeze - with entries submitted in just a few clicks.
If you don’t win this launch, you’ll have a better chance at winning the next through EQL’s EQLizer technology.
Am I charged to enter the launch?
No, you are not charged to enter and no hold is placed on your card. EQL requires payment information to help verify your identity and to use in case you are selected so that your order can be submitted. Please note: having your entry selected does not guarantee your order.
Can I cancel my entry before the release window closes?
Yes, but only if the release window has not closed. If you want to cancel your entry before the release window closes, return to the launch page while logged in and click on “Cancel my entry” then follow the prompts. If you cancel your entry before the release window closes, you will not be charged and you may lose your opportunity to purchase any product from the release.
Can I cancel my entry after the release window closes?
Unfortunately, you cannot withdraw your entry once the release window closes. Once an entry is confirmed, it means that you agree to purchase the product should your order be approved.
Can I enter the launch multiple times?
We want everyone to have a fair chance of entering the launch and getting the products they love. Therefore, only one entry per person, per product will be allowed. If there is another brand or retailer carrying the same product, you may enter their launch as well without being penalized by EQL.
How do I know if my entry was successful?
If you are selected in the launch you will be alerted via email. You will also receive an additional email with the order confirmation for the item you bought. Order fulfillment and delivery will be provided in accordance with the Ravensburger terms & conditions.
Why was my entry not successful?
If your entry was not successful, it means that your entry was not selected.
My entry was selected but my order was not processed. Why?
Having your entry selected does not guarantee an order. Sometimes orders are rejected because your method of payment failed – whether it was flagged for suspected fraud, insufficient funds, or incomplete information.
Unfortunately, at this time EQL does not send a failed payment email, but you may receive one from your financial institution. Ravensburger is unable to hold inventory for customers when their payment fails to process so the orders are rejected.
How does my EQL order appear on my bank statement?
Your bank statement will reflect the charge as "RVG LORCANA US."
I received multiple charges for the same order. How can I resolve this?
Customers may observe multiple charges as a result of winning multiple items. However, it's important to note that the shipping fee is combined into the first transaction. Should customers require assistance in clarifying or resolving multiple charges, they are encouraged to reach out to our customer service team for clarification.
I made an error entering my credit card information. How can I update it?
We understand mistakes happen. Unfortunately, once credit card details are submitted, they cannot be altered. To update your payment information, you'll need to cancel your existing order and re-enter your new preferred payment details when placing your order again.
How can I update my shipping address for my EQL order?
Once your order has been submitted, your shipping address cannot be modified. During the launch period, if you need to change your shipping address, the best course of action is to cancel your current order and place a new one with the correct address.
When will I receive tracking information for my EQL order?
Tracking details will be promptly sent to you via email as soon as your order is prepared to leave our warehouse.
How can I request a refund for my EQL order?
If you find yourself in a situation where you've won an item but now require a refund, please reach out to our customer service team. They will assist you in initiating the refund process.
I confirmed my order, but now I want a refund. How can I proceed?
Should you have confirmed your order, and the payment has been processed, requesting a refund will involve contacting our customer service team. They will guide you through the necessary steps to facilitate the refund process smoothly. Alternatively, if you've entered but not yet been selected as a winner, you have the option to cancel your order through the EQL platform.
Can I modify my EQL order to add or subtract items?
Unfortunately, orders cannot be modified after submission. However, if you need to make changes to your order, the best course of action is to cancel your existing order and resubmit it with the desired amendments. This ensures accuracy and completeness in your order details
What’s the Run Fair® Fee?
If you’ve ever joined an EQL launch before, you’ve seen their tech at work. With every launch, EQL is:
Rewarding fair entries: So real, genuine fans have the most legitimate chance at getting the products they love. We see on average 34% of entries either coming from bots or people trying to cheat the system and have to evolve our tech as they do.
Securing your data: We received the ultimate certification in security and compliance to ensure your information stays safe.
Streamlining your experience: No waiting in queues, no crashing sites, no password dilemmas
Improving your odds: The EQLizer gives you a better chance at winning with every loss. EQL is committed to continuously scaling up all of this to serve both brands and fans.
Who charges the fee? What shows up on my bank statement? Where do I find my invoice?
The fee is charged by EQL and will appear as a separate charge from EQL in your bank statement.
Why do only winners pay?
The fee is only charged to those who successfully and fairly secure a product through an EQL launch. EQL does not think it's right that everyone should have to pay just for the chance to participate or to increase their chances for future launches.
An invoice for your fee will be included along with your winner email.
What happens if there is a problem with my order?
Contact Ravensburger directly if there is a problem with your order.
If your order is canceled after you’ve already paid the Run Fair® fee, please contact [email protected] and the EQL team will process a refund.
How to Enter:
Step 1: Follow the links to the EQL entry form.
Step 2: Log in to your EQL account. If you do not have an EQL account, you will need to create one.
Step 3: Provide shipping and payment details.
Step 4: Verify your entry.
Step 5: Hit the “submit” button. Congrats! Your entry is now registered in the launch.
EQL Partner FAQs
Who is EQL and why has Ravensburger partnered with them for this release?
EQL is a third-party commerce platform that helps manage the launch of products in high demand. Ravensburger has now partnered with EQL to help manage new launches of limited-edition, high-heat X products. EQL helps us stop the bots and deliver a fair launch, getting products into the hands of more fans.
Partnering with EQL means that:
Am I charged to enter the launch?
No, you are not charged to enter and no hold is placed on your card. EQL requires payment information to help verify your identity and to use in case you are selected so that your order can be submitted. Please note: having your entry selected does not guarantee your order.
Can I cancel my entry before the release window closes?
Yes, but only if the release window has not closed. If you want to cancel your entry before the release window closes, return to the launch page while logged in and click on “Cancel my entry” then follow the prompts. If you cancel your entry before the release window closes, you will not be charged and you may lose your opportunity to purchase any product from the release.
Can I cancel my entry after the release window closes?
Unfortunately, you cannot withdraw your entry once the release window closes. Once an entry is confirmed, it means that you agree to purchase the product should your order be approved.
Can I enter the launch multiple times?
We want everyone to have a fair chance of entering the launch and getting the products they love. Therefore, only one entry per person, per product will be allowed. If there is another brand or retailer carrying the same product, you may enter their launch as well without being penalized by EQL.
How do I know if my entry was successful?
If you are selected in the launch you will be alerted via email. You will also receive an additional email with the order confirmation for the item you bought. Order fulfillment and delivery will be provided in accordance with the Ravensburger terms & conditions.
Why was my entry not successful?
If your entry was not successful, it means that your entry was not selected.
My entry was selected but my order was not processed. Why?
Having your entry selected does not guarantee an order. Sometimes orders are rejected because your method of payment failed – whether it was flagged for suspected fraud, insufficient funds, or incomplete information.
Unfortunately, at this time EQL does not send a failed payment email, but you may receive one from your financial institution. Ravensburger is unable to hold inventory for customers when their payment fails to process so the orders are rejected.
How does my EQL order appear on my bank statement?
Your bank statement will reflect the charge as "RVG LORCANA US."
I received multiple charges for the same order. How can I resolve this?
Customers may observe multiple charges as a result of winning multiple items. However, it's important to note that the shipping fee is combined into the first transaction. Should customers require assistance in clarifying or resolving multiple charges, they are encouraged to reach out to our customer service team for clarification.
I made an error entering my credit card information. How can I update it?
We understand mistakes happen. Unfortunately, once credit card details are submitted, they cannot be altered. To update your payment information, you'll need to cancel your existing order and re-enter your new preferred payment details when placing your order again.
How can I update my shipping address for my EQL order?
Once your order has been submitted, your shipping address cannot be modified. During the launch period, if you need to change your shipping address, the best course of action is to cancel your current order and place a new one with the correct address.
When will I receive tracking information for my EQL order?
Tracking details will be promptly sent to you via email as soon as your order is prepared to leave our warehouse.
How can I request a refund for my EQL order?
If you find yourself in a situation where you've won an item but now require a refund, please reach out to our customer service team. They will assist you in initiating the refund process.
I confirmed my order, but now I want a refund. How can I proceed?
Should you have confirmed your order, and the payment has been processed, requesting a refund will involve contacting our customer service team. They will guide you through the necessary steps to facilitate the refund process smoothly. Alternatively, if you've entered but not yet been selected as a winner, you have the option to cancel your order through the EQL platform.
Can I modify my EQL order to add or subtract items?
Unfortunately, orders cannot be modified after submission. However, if you need to make changes to your order, the best course of action is to cancel your existing order and resubmit it with the desired amendments. This ensures accuracy and completeness in your order details
What’s the Run Fair® Fee?
If you’ve ever joined an EQL launch before, you’ve seen their tech at work. With every launch, EQL is:
Who charges the fee? What shows up on my bank statement? Where do I find my invoice?
The fee is charged by EQL and will appear as a separate charge from EQL in your bank statement.
Why do only winners pay?
The fee is only charged to those who successfully and fairly secure a product through an EQL launch. EQL does not think it's right that everyone should have to pay just for the chance to participate or to increase their chances for future launches.
An invoice for your fee will be included along with your winner email.
What happens if there is a problem with my order?
Contact Ravensburger directly if there is a problem with your order.
If your order is canceled after you’ve already paid the Run Fair® fee, please contact [email protected] and the EQL team will process a refund.