Ravensburger Club Terms and Conditions

These Loyalty Points Program Terms and Conditions govern your use of our Loyalty Points Program and are incorporated by reference into our Website Terms of Use. Additional information about the Loyalty Points Program is available here.

You will not incur any costs for membership in the Ravensburger Club and the associated participation in the Loyalty Points Program. However, you must accept the Website Terms of Use as well as these terms of use for the Loyalty Points Program, including our Privacy Policy. In the event of any conflict between the provisions of the Website Terms of Use and these Loyalty Points Program Terms and Conditions, the provisions of these Terms and Conditions shall prevail.

1. In order to earn and redeem Loyalty Points, you must create an account in accordance with the Website Terms of Use. Please note that additional information may be required to take full advantage of the Loyalty Program. If this is the case, we will explicitly state this.
    
2. Earning and redeeming Loyalty Points
   1.  After successful registration, you are entitled to earn points in your account as part of the Loyalty Program.
   2. You can earn points as soon as you create an account. For previous purchases or other activities (e.g. a previous user review), we will not be able to credit you with Loyalty Points retrospectively.
   3.  By creating an account and participating in the Loyalty Points Program, you can earn Loyalty Points through the following actions, for example:

• Welcome gift: When you register for the Ravensburger Club for the first time, you will receive 500 Loyalty Points as a welcome gift.
• Online purchases: For every $1 spent on qualifying purchases, you will receive 10 Loyalty Points. If you purchase a qualifying product through one of our online shops, the purchase price of the products will be converted into Loyalty Points and credited to your account. Taxes, donations, and fees will be excluded from a purchase total when computing qualifying purchases. Please note that this is currently only possible for qualifying purchases on the websites that are delivered to your country of residence or, if you are not a resident, to the country of your personal residence.
• Complete profile information: If you complete your profile information, you will receive the number of points shown in your profile.

When making a purchase qualifying for Loyalty Points, we will inform you of the amount of Loyalty Points for a respective promotion or purchase before the promotion or purchase. Other ways of earning Loyalty Points and any additional terms associated therewith may be announced in the Ravensburger communication media – in particular on our website, in our online and offline catalogues, on our social media profiles, in the app or in stores.

3. You must be logged into your account on the Ravensburger website in order to earn Loyalty Points for your qualifying online purchases or for online promotions that qualify for Loyalty Points.
    
4. Loyalty Points will be credited to your account after the respective promotion that entitles you to earn Loyalty Points. In the event an item for which you earned Loyalty Points is returned in accordance with our return policy the associated Loyalty Points will be deducted from your account. If actions that entitle you to collect Loyalty Points are reversed, you will not receive any loyalty points. As a result, it may happen that your Loyalty Points account shows a negative Loyalty Points balance. You can turn your negative Loyalty Points balance back into a positive balance through qualifying purchases and promotions that entitle you to earn Loyalty Points. In addition, we reserve the right to deduct Loyalty Points from your account if we determine that you have received Loyalty Points as a result of error, fraud or deception, or in any unauthorized way. Furthermore, we reserve the right to cancel any member’s account at any time if such member violates these Terms and Conditions or the Website Terms of Use engages in fraudulent conduct, or otherwise abuses the Loyalty Points Program, as determined in our sole discretion. You can find information about the status of your Loyalty Points, past orders, returns and much more in your account.
    
5. Please note that you do not earn Loyalty Points when you redeem or purchase a gift card.
    
6. You can earn a maximum of 100,000 Loyalty Points in your account as part of our Loyalty Points Program as a limit on how many Loyalty Points a customer can have in their account at once. We will let you know before making a qualifying purchase if you would reach this point limit with the loyalty points credited to you for the intended purchase or promotion and therefore these loyalty points could not be credited to you.
    
7. You can redeem Loyalty Points, for example, as follows:

• Discounts: When you order a qualifying product from us, you have the opportunity to redeem your Loyalty Points as a discount on the purchase price. Every 100 Loyalty Points can be redeemed for a $1 discount on qualifying purchases. Qualifying products are determined by us.
• Special promotions: Certain products may be available only to members of the Loyalty Points Program and these may be purchased at a discount through the use of Loyalty Points.
• Other ways of redeeming Loyalty Points and any additional terms associated therewith may be announced in the Ravensburger communication media – in particular on our website, in our online and offline catalogues, on our social media profiles, in the app or in retail.

8.  You cannot:

Redeem your Loyalty Points to purchase vouchers or gift cards. Redeem Loyalty Points for cash. Loyalty Points have no cash value.

The Loyalty Points cannot be linked to promotional codes or the redemption of vouchers.

• You cannot transfer your Loyalty Points or rewards to other people or accounts.
• Use the Loyalty Points or participate in the Loyalty Points Program for any commercial purpose. The program is intended for personal use only.

9. For every $1 spent on qualifying purchases, you will earn 10 Loyalty Points. For purposes of redeeming, every 100 Loyalty Points can be redeemed for a $1 discount. Example: A Loyalty Points member who purchases $50 of qualifying items would earn 500 Loyalty Points. That member could subsequently redeem those 500 Loyalty Points for a $5 discount on a qualifying purchase.

You can either redeem the Loyalty Points you have earned on your next qualifying purchase, or you can collect your Loyalty Points until you have enough Loyalty Points to unlock an exclusive offer. You can find all our Loyalty Points offers in your account under "Ravensburger Club".

When Loyalty Points have been redeemed, your Loyalty Points balance will be reduced by the number of Loyalty Points redeemed.

10.  Expiration of Loyalty Points

If Loyalty Points are not redeemed in accordance with these Terms and Conditions within 48 months of the Loyalty Points being earned, such Loyalty Points will expire at the end of the following quarter.

11. Other benefits of the Loyalty Points Program

We regularly offer other benefits to members of the Loyalty Points Program ("Loyalty Points Program Benefits”).  Whether you are entitled to claim certain benefits may be related to your Loyalty Points balance. These can include, for example, the following Loyalty Points Program Benefits:

• Surprise gifts: Loyalty Points Program members may receive a surprise, such as a gifted product or voucher, on certain special occasions (such as their first online purchase or the one-year anniversary of earning loyalty points).

We are not responsible for the use of a member’s Loyalty Points account by an unauthorized individual. In the event the member’s Loyalty Points account is stolen or compromised, and the Loyalty Points or rewards are redeemed, the member must promptly inform us, and we will investigate the report and determine in its sole discretion what remedy, if any, may be available.

12. Runtime; Notice
    1. In the event of ordinary termination by a party, you will no longer be able to collect or redeem loyalty points. In the event of a justified extraordinary termination by one party, our contractual relationship will end with the effective date of termination and you will no longer be entitled to redeem any loyalty points you have earned.
        
13. Changes to the Loyalty Points Program

The Loyalty Points Program may be changed or discontinued at any time at our sole discretion, with or without notice to you. On all program matters or disputes, our decision is final.

14.  Additional Terms and Conditions

• Ravensburger reserves the right to change these Terms and Conditions at its sole discretion. Participant's continued participation in the Loyalty Points Program constitutes his or her assent of any changes to these Terms and Conditions. Participants are responsible for remaining knowledgeable as to any changes Ravensburger may make to these Terms and Conditions. The most current version of these Terms and Conditions will be available at and will supersede all previous versions.
• All Terms and Conditions are applicable to the full extent permitted by law.
• Void where prohibited.
• This Program is not to be combined with any other offer.
• Ravensburger has the right, at its sole discretion, to disqualify any individual found to be tampering with the operation of the Loyalty Points Program or any Ravensburger website, or to be acting in violation of these Terms and Conditions. Any use of robotic, automatic, macro, programmed, third party or like methods to participate in the Program will void any attempted participation effected by such methods and result in disqualification of participant utilizing same.
• All questions or disputes regarding eligibility for the Program, interpretation of these Terms and Conditions, collection or redemption of Ravensburger Points, or a participant’s compliance with these Terms and Conditions will be resolved by Ravensburger in its sole discretion.
• Ravensburger reserves the right to extend, modify, temporarily suspend or terminate the Program at any time, for any reason, with or without notice, even though participants’ ability to accrue points may be affected.

If you have questions about the Loyalty Points Program, please contact us at:

Ravensburger North America, Inc.

Address: 915 East Pine Street, Suite 400 Seattle, WA 98122

Email: [email protected]

Contact Form: https://www.ravensburger.us/en-US/service/contact-us